LOBBY REOPENING 5-22-2020 Starting May 22nd our lobby will again be open for in-person sales of medicines and supplies, if customers wish to come inside. We will continue to provide set outs or bring orders directly out to your vehicle if requested. Please feel free to contact us at 920-833-6833 if you have any questions or concerns. As always, we appreciate you patience during these ever-changing times, and look forward to providing quality service while maintaining everyone's health.
Client Information 3-23-2020
Valued VVC Clients: It goes without saying that we are living through an unprecedented global crisis that will likely affect all of us for the foreseeable future. Our lives are being altered by the necessity that we each do our part to avoid and prevent the spread of the virus SARS-CoV-2, which causes the disease Covid-19. The situation is evolving rapidly and there is much uncertainty, both for our families and our businesses. However, we want to assure you that Valley Veterinary Clinic is 100% committed to maintaining service to all of our valued clients. We know, and appreciate, that you depend on us for services and products that protect the health and welfare of the animals in your care. We are taking necessary measures to ensure that we can maintain these services and to protect the health and safety of our clients and staff. At this time, we are continuing to follow our schedule of regular herd health visits and will also make every effort to respond quickly to sick animal and emergency calls. If the need should arise due to sickness of veterinarian(s) or their family members, we appreciate your willingness to accommodate schedule changes. We will make every effort to notify you of potential schedule disruptions as soon as possible. If you are concerned or uncomfortable about keeping a scheduled appointment, then please call the clinic and we will do our best to find an alternative option.
Using guidance from the CDC, we’ve taken the following actions to maintain continuity of service: 1) Protect the health of our veterinary workforce. In order to minimize service disruption to our client farms, we need to keep our veterinarians healthy and safe. Starting last week, we began isolating all of our veterinarians from each other and from our office staff. The veterinary staff will continue to work on farms but we won’t have any direct contact with each other and won’t be at the clinic. Additionally, we have requested that VVC veterinarians: • Stay at home if they are sick or have any symptoms of Covid-19 (fever, coughing, cold-like symptoms) • Practice social distancing, both by avoiding groups of people and by keeping a distance of 6 feet from other people as much as possible • Limit their exposure on farms to only the personnel that we directly need to work with for a regular herd health visit or for attending a sick animal • Avoid common-use areas of farms such as break rooms whenever possible 2) Protect the health of our office staff: • Please stay home if you are sick or experiencing any COVID-19 symptoms • The office staff have instituted a split shift schedule to minimize contact with each other but to still maintain all services that VVC veterinarians and our clients rely on • At this time, the clinic will maintain its normal business hours to serve your needs, but we ask that you make every effort to minimize the time spent in the building • If you are planning to pick-up medications or supplies at the clinic, please call ahead first so that the office staff may prepare the order and an invoice in advance of your arrival. If you’d prefer, the office staff can also bring the order outside to you.
At this time, VVC will continue to offer all in-house laboratory services, but there may be some delay in providing results. We have been notified of significant limitations of the Wisconsin Veterinary Diagnostic Laboratory system, which we primarily use to process tissues from post mortem exams and for microbiological diagnostic testing. As a result, we will either be limiting collection of diagnostic samples or will be sending them to other laboratory systems when available.
Since this situation is constantly changing, we will do our best to communicate any changes to the above plan. Please call the clinic if you have questions or concerns regarding anything above. We are here, as always, to serve you, your animals, and your businesses. Please take care of yourselves and remember that together we will get through these difficult times.
Sincerely, The Veterinarians and Staff of Valley Veterinary Clinic